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Case · Master data outsourcing · Pipeline operator

Master data outsourcing in SAP MDG: 96,000 requests in 12 months

Synopps runs a team of master data experts that processes create and change requests in the material master of a pipeline operator. Our specialists work as the outsourced part of the client's master data team, built into its daily operations.

  • Pipeline operator
  • SAP MDG
  • Since 2024
  • Third contract in a row
Discuss your request volume Master data outsourcing
  • 96,000requests processed in 12 months
  • ~8,000requests a month
  • 5 to 8experts: 5 under normal load, 8 at peak
  • <1%overdue requests and errors

The task

A steady flow of material master requests without delays

The client needed a reliable team to process create and change requests in the material master under its own procedures, security policy and SLA, with the capacity to grow at peak load.

What we did

Team and process

  • A team of 5 to 8 experts working at normal and peak load
  • The full request cycle, from receipt and checks to the record in the system
  • Regular contact with users and the client's specialists
  • Approval, return and rework procedures set up under the corporate rules
  • Supporting documents maintained: data sheets, drawings and more
  • Work in SAP MDG over Citrix under the client's access and security policy

Approach and methodology

How we check each request

  • Checks for completeness, correctness and consistency
  • Attribute verification, duplicate detection, difficult cases resolved
  • User support: advice, explaining requirements, working through comments
  • Non-standard cases agreed with master data leads and the relevant departments
  • Compliance with the applicable standards and the client's internal rules

Results

An operational core for the client's master data team

Our team works as a built-in part of the client's master data function, with full transparency and a stable SLA.

  • 96,000 requests processed in 12 months, about 8,000 a month

  • Less than 1% overdue requests and errors, with a stable SLA

  • Contracts for 2024-25, 2025-26 and 2026-27: the third in a row runs until August 2027

Contact

Hand over your master data requests

Tell us your request volume, systems and SLA. We will propose a team model and the first steps.

  1. 1
    Task and systems

    What you have now and what you need

  2. 2
    Quick assessment

    Data, processes and IT landscape

  3. 3
    Work plan

    Stages, timeline and scope

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