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Change requests and maintenance · SAP MDG, SAP MDM, ERP

Master data outsourcing

Keep your master data in order without growing headcount. Synopps takes over the master data function: change request processing, master data maintenance and data quality control in SAP MDG, SAP MDM, ERP and other corporate systems.

  • Create and change requests processed
  • Master data domains maintained
  • Your procedures and SLAs
  • You pay per processed request
Discuss your request volume How it works

Request queue

  • createBearing ball 6205 2RS SKF
  • changeGate valve 6" Class 300 API 600
  • createGasket spiral wound 4" 150# ASME B16.20

Expert processingSLA

  1. Completeness and attribute check
  2. Duplicate check
  3. Class and naming template
  4. Approval by the master data lead
Result

Record created in the master data

  • SAP MDG
  • SAP MDM
  • ERP
  • within SLA

Who it is for

Who master data outsourcing is for

Industrial companies, distributors and groups with thousands of items and many sites.

  • Large groups

    Complex procedures, many subsidiaries and a high volume of requests that must be processed steadily and on time.

  • Mid-sized companies

    A reliable master data function without hiring and training your own team.

You need this if

  • Tens or hundreds of master data change requests arrive every day
  • Your internal team lacks the time or the specific skills
  • You must follow governance rules, SLAs and data quality standards
  • You need master data support in SAP, an ERP or another corporate system

How it works

How master data outsourcing works

You set the rules and the request volume. We provide the people, the process and the SLA, so you get master data support without hiring a team. You pay only for completed work.

You

  1. Give us system accessUser accounts, procedures, onboarding
  2. Set the SLAVolume, turnaround time and quality requirements
  3. Provide the request volumeMinimum or maximum volume per period

Synopps

  1. We process requestsQualified specialists who create and change material records as data stewards and master data leads
  2. We manage the teamPayroll, taxes, insurance, motivation, leave, working hours and HR administration
  3. We meet the SLATurnaround time, acceptable error rate, working hours

Pay for results

You pay per request, monthly or quarterly, after the work is confirmed with an agreed report form.

No advance payments, no hidden terms

Requests do not have to be processed by handA new material request tool checks the description, looks for duplicates, suggests the class and collects attributes. The expert confirms the result.

New material request tool

Why Synopps

Why companies choose Synopps

We work inside your processes and answer for the result, not for hours.

  • Experienced team

    More than 7 years maintaining master data for industry leaders, with proven methods for cleansing, structuring and approving data. We work in your systems, SAP MDM, SAP MDG and others, and follow your standards and SLAs.

  • Pay for results

    Only for requests actually processed. Monthly or quarterly payment in arrears, with no advances and no hidden terms.

  • Fast response, easy to scale

    We stay in touch, add specialists in peak periods and adapt to your pace and volume.

  • Respect and openness

    We respect your team and your internal processes. Open communication and a focus on long-term work.

In-house team

We help you build a master data team in-house

If you want to keep the function inside, we size the team, write the maintenance rules and help you hire.

  • Team sizing

    We calculate how many data stewards and master data leads your request volume needs, using productivity benchmarks from our own projects.

  • Maintenance methodology

    Naming rules, templates and mandatory attributes by class, duplicate checks.

  • Governance model

    Roles, request workflow, turnaround times and SLAs, and how disputed cases go to master data leads.

  • Hiring and training

    We help you find master data specialists and train them on our Master data specialist course.

Track record

Master data outsourcing in SAP MDG: 96,000 requests in 12 months

Synopps experts process create and change requests in the material master of a pipeline operator and work as part of the client's master data team. The contract is in its third consecutive year.

What we did

  • A team of 5 to 8 experts working at normal and peak load
  • The full request cycle, from receipt and checks to the record in the system
  • Approval, return and rework procedures set up under the corporate governance rules
  • Supporting documents maintained: data sheets, drawings and more
  • Work in SAP MDG over Citrix under the client's access and security policy

Approach and methodology

  • Checks for completeness, correctness and consistency
  • Attribute verification, duplicate detection, difficult cases resolved
  • User support: advice, explaining requirements, working through comments
  • Non-standard cases agreed with master data leads and the relevant departments
  • Compliance with the applicable standards and the client's internal rules
  • 96,000requests processed in 12 months
  • ~8,000requests a month
  • 5 to 8master data experts: 5 under normal load and 8 at peak
  • <1%overdue requests and errors, stable SLA

About the project

Long-term master data contracts

  • Mining and metals companySAP MDM · since 2022

    Material master maintenance

    Client since 2021, material master outsourced to us since 2022. Requests are processed in the client's master data system, up to 20,000 a year, and the contract is renewed every year. We also updated 12,000 technical specification records and 17,000 names in the manufacturer master.

  • Pipeline operatorSAP MDG · since 2024

    Change requests in the master data system

    Creating and changing material master records under the client's procedures. The contract is in its third year.

Experience

Experience in large master data projects

Besides maintaining master data, we run cleansing and MDM implementation projects for industrial groups and international companies.

Our clients include

  • Transneft
  • Nornickel
  • X5 Group
  • Greenatom
  • Nordgold
  • Highland Gold
  • Binnopharm
  • EKF
  • Vale
  • Shell
  • Statoil
  • Weatherford
  • Trident Energy

FAQ

Master data outsourcing: common questions

What is master data outsourcing?

You hand the master data function to an external team of experts: request processing, master data maintenance and data quality control. It is also called master data support or managed master data services. The Synopps team works in your systems under your procedures and SLAs, and you pay per processed request.

What does master data maintenance include?

Receiving and checking create and change requests, duplicate checks, classification and attributes by template, agreeing disputed cases with master data leads, supporting documents and user advice. Scope and turnaround times are fixed in the SLA.

How is it different from hiring your own team?

You do not hire, train or retain specialists: payroll, taxes, insurance, leave and HR administration are on our side. In peak periods we add experts, and we answer for the result under the SLA.

How is the price set?

You pay per request, monthly or quarterly, after the work is confirmed with an agreed report form, with no advance. We set the rate after we assess your request volume and SLA requirements.

Which systems do you work in?

In your systems: SAP MDM, SAP MDG, other MDM and ERP systems, Oracle and more. You provide access, and we work under your security policy. In one project, for example, the team works in SAP MDG over Citrix.

Can we outsource master data for several years?

Yes. We have worked with a mining and metals company since 2021 and have maintained its material master since 2022, with the contract renewed every year. The contract with a pipeline operator is in its third year.

How do you control quality?

We check data for completeness, correctness and consistency, verify attributes, look for duplicates and agree difficult cases with master data leads and the relevant departments. Turnaround time, acceptable error rate and working hours are fixed in the SLA.

How does the work start?

With onboarding: you give us system access and procedures, and together we agree the SLA and the request volume. Then the team starts processing in the agreed mode.

Can automation speed up request processing?

Yes. A new material request tool checks the description, looks for duplicates, suggests the class and collects attributes, and the expert confirms the result.

Can you help us build our own team instead?

Yes. We size the team using productivity benchmarks, write the maintenance methodology and governance model, and help you hire and train specialists.

What if our master data is already in poor shape?

Start with cleansing: bring records to one standard and remove duplicates and errors. After that, an outsourced master data team keeps the catalogue in order.

Master data outsourcing

Let's discuss your master data function

Tell us which system holds your master data and how many requests you get. We will propose a working model and an SLA.

  1. 1
    Request volume

    System, volume, request types

  2. 2
    Procedures and SLA

    Turnaround, quality, working hours

  3. 3
    Proposal

    Team, format and price per request

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