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Synopps software: one engine, three modules for master data tasks
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Master data training built on real project practice
Support and development · ERP, MDM, WMS, integrations
We support corporate systems for large holdings and mid-sized companies: user support and incident handling, development of ERP, MDM and WMS, and the integrations between them. Work runs under an agreed SLA with transparent reporting.
How a request is handled
one registerpriority, SLAadvice, setup, fixreport, hoursService model
We recommend splitting the work into three streams with their own goals and rules.
Incidents, advice, small fixes and user support. The goal is to restore or keep the system working quickly.
New functions and changes to business logic. The goal is more value from the system.
Backlog priorities, weekly status, release calendar, hours control, acceptance, documentation and knowledge management.
Why Synopps
We connect dozens of different systems, build target data models and managed integrations.
We implement central data loops and adapt ERP, MDM and WMS. We work with integration middleware such as SAP PO.
We understand corporate specifics, can show business value and defend project decisions.
We know corporate standards, integration platforms and procedures, so we work fast and predictably.
FAQ
Incident handling, user advice, bug fixes, small changes, report and access setup, support of data exchanges and integrations, and service quality control under the SLA.
ERP systems, MDM, document management, WMS, DWH and BI, industry and customised configurations, and the integrations between them.
Large holdings with a complex architecture of ERP, MDM, WMS and many integrations, and mid-sized companies that need stable support, a clear SLA and system development without growing their own IT team.
Yes. Before support starts, we review the architecture, documentation, integrations, task backlog, critical processes and custom changes so that we can take the system over safely.
We work in the Run, Change and Control model: we keep operations running, fix errors and incidents, deliver changes and new functions, and manage priorities, hours and quality.
Contact
Tell us which systems you run and what kind of support you need. We will propose a service model and SLA.
What you have now and what you need
Data, processes and IT landscape
Stages, timeline and scope