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Case · MDM support · Pharmaceutical group

MDM development and support for a pharmaceutical group

Synopps implemented MDM at a pharmaceutical group, linked to its accounting systems through SAP PO. We then connected a new WMS to MDM and ran third-line support.

  • Pharmaceutical group
  • MDM
  • WMS
  • SAP PO
Discuss support for your MDM IT systems support
  • 1 monthto connect the new WMS to MDM
  • 5master data domains adapted for the WMS
  • 25new attributes at most in the domains
  • 4 monthsof third-line MDM support

The task

Master data for a new WMS, then steady support

The group was launching a new WMS that needed new and extended master data. After that, the MDM system needed third-line support.

Task 1, September to October 2024

Master data for the new WMS

  • Extended MDM domains: materials, units of measure, packaging, item types, storage conditions, up to 25 new attributes
  • Up to three new domains added for the WMS
  • The create and change process updated: form fields, data owners, approval steps
  • Integration flows between MDM and SAP PO updated, new flows for the new domains
  • Integration description and master data maintenance SOP updated

Task 2, November 2024 to March 2025

Third-line MDM support

  • Incidents and bug fixes
  • Advice on system functions
  • Data loads and extracts, administration
  • Migration of cleansed data
  • Requests through one channel, scope from MDM to the integration middleware

Results

The WMS launched on clean master data

  • The new WMS connected to MDM in 1 month

  • 5 domains adapted and up to 3 new domains added, with approval and integration through SAP PO

  • 4 months of third-line MDM support through one request channel

Contact

Let's discuss support for your systems

Tell us about your systems and the requests you need help with. We will propose a support model and the first steps.

  1. 1
    Task and systems

    What you have now and what you need

  2. 2
    Quick assessment

    Data, processes and IT landscape

  3. 3
    Work plan

    Stages, timeline and scope

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