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Case · Master data outsourcing · Mining and metals

Material master outsourcing in SAP MDM: 27,400 requests in 2026

A large mining and metals company keeps its material master in a master data system on SAP MDM, and create and change requests come from all its sites. Since 2022, Synopps has processed this queue as part of the client's master data team. The contract is renewed every year.

  • Mining and metals
  • SAP MDM
  • Since 2022
  • Renewed every year
Discuss your request volume Master data outsourcing
  • 27,400requests in 2026 across three orders
  • 20,000requests a year at most in 2022 and 2023
  • 2022start of the work, renewed every year
  • AllMRO classes in the material master

The task

The shared request queue, handled by material master specialists

We process the shared request queue as material master specialists under the client's maintenance SOP: we create, change, merge, block and correct records in all MRO classes.

How we work

Queue, priorities and SLA

  • We take requests from the shared queue in the client's master data system and work as part of its master data team
  • Priority requests and requests returned after clarification go first, then the rest by time of arrival
  • The deadline runs from the moment a request reaches the specialists, not from when we pick it up
  • Every item is checked for duplicates before a record is created

Control

Quality and accountability

  • A team lead tracks deadlines and the productivity of each specialist and reviews any deviations
  • Each specialist completes the client's training and testing on its maintenance SOP
  • We work under a contract with liability for every hour overdue and every duplicate created

Results

A stable part of the client's master data team

  • 27,400 requests in 2026 across three orders

  • Up to 20,000 requests a year in 2022 and 2023

  • The contract renewed every year since 2022

Contact

Hand over your master data requests

Tell us your request volume, systems and SLA. We will propose a team model and the first steps.

  1. 1
    Task and systems

    What you have now and what you need

  2. 2
    Quick assessment

    Data, processes and IT landscape

  3. 3
    Work plan

    Stages, timeline and scope

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